VIP Petcare Pharmacy Customer Help Center Answers to commonly
asked questions.

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Purchases

Check My Order Status Cancel or Change an order? Payment Methods We Accept Shipping & Delivery How to Return an Item?
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My VIP Petcare Pharmacy

Forgot Password? Manage My Account Reorder My Autoship
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Contact Us

Call Us Toll Free 1-877-481-0141
location 14540 NW 60th Ave. Miami Lakes, FL 33014
customer care1 Live Customer Care
Mon-Fri: 8am-7pm EST
Sat: 9am-5pm EST
fax 1-877-481-0083

Using Your Account

Forgot Your Password Change Your E-Mail Address Or Password Manage Your Address Book (Of Shipping addresses) Edit account information
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Ordering from VIP Petcare Pharmacy - FAQs

Where can I get Assistance if I am a New VIP Petcare Pharmacy Customer? Product Availability Canceling or Changing an Order Accepted Payment Methods
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Compounded Medications

What is compounding? Why would my pet need a compounded medication? Are compounded medications safe for my pet?
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AutoShip

What is VIP Petcare Pharmacy AutoShip? Can I Setup Multiple AutoShip orders? Can I use a promo code on AutoShip orders?
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VIP Petcare Pharmacy Coupons & Promo Codes

How Do I Redeem Coupons? Terms & Conditions Terms & Conditions How many VIP Petcare Pharmacy Promotion Codes Can I Use When I Place My Order?
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VIP Petcare Pharmacy Expedited Shipping

Can I upgrade all my items to Expedited Shipping? Is there a fee for Expedited Shipping? Some items are coming tomorrow for free. If I upgrade other items to Expedited Shipping, will I get them all at the same time?
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Pet Medications from VIP Petcare Pharmacy

What does *RX required* Mean? How do I order *RX* Medication? What is the RX process? Why is my order status Rx Hold?
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Notifications & Emails from VIP Petcare Pharmacy

How do I change my email preferences? Why am I not getting VIP Petcare Pharmacy emails?
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Policies & Terms

Online Security
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Pet Medications and Supplements

Types of Products We Sell & Additional requests Out of Stock/ Manufacturer Back Order Discontinued Medications
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VIP Petcare Pharmacy Returns and Cancelations

Can I cancel or change an order? How do I make returns to VIP Petcare Pharmacy? Return Policy? Packing Your Return?
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U.S. Sales Tax

Orders Subject to Sales Tax How Sales Tax Is Calculated? State Reporting and Use Tax
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VIP Petcare Pharmacy Shipping and Delivery

Delivery Speed Where We Ship? How can I track my VIP Petcare Pharmacy order?
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