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Call Us Toll Free 1-877-481-0141
location 14540 NW 60th Ave. Miami Lakes, FL 33014
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VIP Petcare Pharmacy Returns and Cancelations

Can I cancel or change an order?

Orders can be canceled or changed if the order has not yet been packed for shipping and a tracking number has not yet been generated. Once the order has been processed, VIP Petcare Pharmacy orders cannot be returned and must instead by returned. IF the medication qualifies for returns.

How do I make returns to VIP Petcare Pharmacy?

If you’d like to return an order, contact VIP Petcare Pharmacy via email customercare@VIPPetcareforpets.com or by calling 877-481-0141. A customer service representative will provide an RMA number, which should be clearly written on the outside of the box.

Place the original packing slip inside the box and return to:

VIP Petcare Pharmacy - Returns
14540 NW 60th Avenue
Miami Lakes, FL 33014

Please clearly write the RMA Number on the OUTSIDE of the return box and place the packing slip that came with your order inside the box.

Are shipping costs refundable?

No, shipping costs are not refundable for any returns.

Can I receive a refund for OTC medications?

Yes. VIP Petcare Pharmacy will issue refunds for UNOPENED over-the-counter medications as long as the return is made within 30 days.

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